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01793 514 441


Start date:

Required skills:
Account, Manager, Fleet, Account, Co-ordinator

England, Wiltshire, Corsham

Industry type:
Sales, Admin and Secretarial, Call Centre and Customer Service

Required skills:
Account, Manager, Fleet, Account, Co-ordinator

£24,000 - £24,000 per annum

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Account Manager

Job description

We are recruiting for an Account Manager to work for a dynamic company based in Corsham

  • Attendance with Sales at pre-implementation and to facilitate management of Implementation timetable.
  • Facilitation of account creation, parameters, and management of required data uploads.
  • Preparation of all Implementation documents
  • Creation of Service Level Agreements for customer as per services taken
  • Deliver Operational Briefings ahead of client go live.
  • Management of handover and go-live of the client including associated actions.
  • Co-ordination and chairing of implementation meetings/calls
  • Management of post-live communications
  • Monthly implementation update communication to Operations team.

Client Relationship Management to include.

  • Effective handling of all customer queries, issued and enquiries (email and telephone)
  • Production of Packs (for existing customers)
  • Production of Review Packs
  • Planning and delivery of Customer Review Meetings
  • Management of Action Points resultant from customer meetings
  • Maintain client records and documents (SharePoint and Workbooks)

Ad-Hoc Business Support to include.

  • Contribute to identification of potential improvements in processes or system enhancements that would improve our ability to deliver exceptional service.
  • Management and completion of projects delegated by the Leadership Team
  • Assisting the Customer Service Team with client training requirements, as necessary.
  • Adherence to the Information Security Management System, raising concerns with the Data Protection Officer.


Customer care skills essential.

Must be adept in the use of a PC including use of email, electronic diary management and the internet.

Able to use Microsoft Office packages (Excel, Word, and Outlook as a minimum) to an intermediate level essential.

Application Form


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“Stanley Security Solutions places great value in our relationships with our suppliers, and have found Frankly Recruitment to meet both our expectatio..."

Frankly Recruitment have been providing competent and capable staff to the laboratory for 9 years.  They are a friendly team, who go out of th..."

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