Business Support Manager
Reports to Country Director or Head of Business Support
You will need significant and extensive experience in business Administration and will be operating a budget typically ranging from £500k up to £1million depending on your area of responsibility.
Directly line manages a team of staff, with matrix management responsibilities for the wider business support community within your area (typically around 50 - 90 staff).
Area of impact:
Functional leader for a medium to large group of staff and volunteers across your area of responsibility. May include responsibilities for multiple locations. Manages resources within a defined establishment / structure. Will contribute to development of and lead for the implementation of projects across your area of responsibility.
Nature of impact:
Internally - Functional leader for business support community. Will lead for change within your area of responsibility and support the professional development of business support teams.
Externally - Builds and maintains good working relationships with national and local contract suppliers, key stakeholder groups, such as governance volunteers.
General/Facilities Management supported by relevant professional qualification desirable, equivalent to NVQ/QCF level 4 and above (or equivalent level of vocational experience).
Excellent written and verbal communication skills including strong influencing, negotiation and presentation.
Awareness and understanding of the core purpose, strategic priorities and work of the client.
Strong, proven Leadership skills including coaching, team development, motivation and communication.
Experience of working with volunteers and knowledge of the framework that the company uses to support the volunteer journey. Evidence of understanding the differences between staff and volunteers, particularly the legal framework, the approach to reward and recognition and different motivations.
Excellent people skills enabling strong relationships to be built and maintained externally and internally and across multi-site locations / disciplines.
Experience of leading a culture of exceptional customer service. Proven track record of managing budgets, contracts and project management.
Knowledge of Health and Safety, Fire and Security, Equality and
Experience of records management and information systems. Advanced IT skills (Microsoft Office).