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Details

Start date:
ASAP

Location:
England, Wiltshire, Swindon

Industry type:
Call Centre and Customer Service, Admin and Secretarial

Salary:
£16,000 - £20,000 per annum

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Customer Service Administrator

Job description

Customer Service Administrator

Permanent

Close to Swindon's Town Centre

£16,000 - £20,000

Full time - 9:00am-17:30pm

The successful candidate will join a small office team and will be primarily responsible for:

Key Responsibilities:

  • Answering incoming calls efficiently, in a polite and helpful manner.
  • Dealing with general email enquiries within 24 hours of receipt.
  • Making outbound calls to customers and obtaining feedback.
  • Monitoring sales staff and the customer journey.
  • Creating reports for senior management.
  • Assisting senior members of staff with ad hoc tasks as and when required.

Skills and Attributes:

  • Excellent oral and written skills.
  • Excellent attention to detail across the board.
  • Proactive and adaptable with a "can-do" attitude.
  • Able to work efficiently without supervision, and meet deadlines and targets in a fast-paced environment.
  • Able to maintain a positive, empathetic, and professional attitude towards customers at all times.
  • Computer literate and proficient with Microsoft Office and standard Windows software. Prior use of CRM systems or specialist software is desired but not essential.

Salary would be between £16,000-£20,000 for this particular role depending on experience.


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