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Details

Job duration:
ongoing

Start date:
ASAP

Location:
England, Wiltshire, Swindon

Industry type:
Call Centre and Customer Service

Additional benefits:
5% Bonus + Company Benefits

Salary:
£16,000 - £17,500 per annum

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Customer Service Advisor - Evening and weekend

Job description


Customer Service Advisor

Reporting to the Customer Services Supervisor the Customer Service Advisor will be responsible for customer support for a number of client & company programmes.

You will be responsible for:

  • Handling customer telephone enquiries
  • Handling customer email enquiries
  • Following standard daily customer service procedures
  • Liaison with internal departments - Compliance, Operations and Accounts.
  • Recording all customer queries
  • Utilising various in-house customer service applications
  • Problem solving any issues that may arise
  • Recording customer expressions of dissatisfaction and complaints.

This is a demanding role that would suit an existing customer service representative who wishes to broaden their experience.

Qualifications and Experience:

  • Customer services experience preferably within a retail banking or financial services organisation.
  • Proven record of delivering quality and high customer service.
  • A clear, professional phone manner.
  • Excellent communication skills, both verbal & written.
  • Self motivator - happy to work in a fast paced environment.

Technical Experience:

Microsoft Office Applications

Other Attributes:

  • Excellent organiser.
  • Strong communicator.
  • Proactive and highly motivated.
  • Excellent interpersonal skills
  • 16 hours per week. Either one Saturday or Sunday per week 9am- 5pm and two evening shifts per week- Ideally 6pm - 10pm. There is opportunity for overtime however this is on essential.


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