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Details

Job duration:
9 months

Start date:
ASAP

Required skills:
Customer, service, Customer, service's, call, centre, up-selling, retail, retail, advisors

Location:
England, Wiltshire, Swindon

Industry type:
Call Centre and Customer Service, Retail, Financial Services

Required skills:
Customer, service, Customer, service's, call, centre, up-selling, retail, retail, advisors

Salary:
£16,000 - £17,500 per annum

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Customer Service Advisor (retail staff please apply)

Job description

Customer Service Advisor

Are you currently working in retail but looking to move into an office environment? we are currently recruiting for a candidate to work for our client on a temp-perm basis.

Our client is recruiting for motivated and personable individuals to work for a great company located in Swindon's town centre. The role will be reporting to the Customer Services Supervisor Manager. The Customer Service Advisor will be responsible for customer support for a number of clients & company programmes.

You will be responsible for:

  • Handling customer telephone enquiries
  • Handling customer email enquiries
  • Following standard daily customer service procedures
  • Liaison with internal departments - Compliance, Operations and Accounts.
  • Recording all customer queries
  • Utilising various in-house customer service applications
  • Problem solving any issues that may arise
  • Recording customer expressions of dissatisfaction and complaints.

Qualifications and Experience:

  • This is a demanding role that would suit an existing customer service representative who wishes to broaden their experience.
  • Customer services experience preferably within a retail, banking or financial services organisation.
  • Proven record of delivering quality and high customer service.
  • A clear, professional phone manner.
  • Excellent communication skills, both verbal & written.
  • Self motivator - happy to work in a fast paced environment.

Technical Experience:

Microsoft Office Applications

Other Attributes:

  • Excellent organiser.
  • Strong communicator.
  • Proactive and highly motivated.
  • Excellent interpersonal skill
  • Able to do the following shift pattern between 7am -10pm (Mon to Fri)
  • Saturday & Sundays (1 in 5) 9am - 5pm

Due to the nature of the company, all employees will be subject to financial checks at offer stage.


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