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Details

Start date:
ASAP

Location:
England, Wiltshire, Swindon

Industry type:
Call Centre and Customer Service

Salary:
£18,000 - £18,000 per annum

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Customer Service Agent

Job description

Customer Service Agent

We are currently recruiting for a Customer Service Agent to provide excellent customer experience to customers. To use appropriate techniques and channels to work in partnership with our client's customers and to achieve resolution in line with the company's vision and values. Building strong, professional relationships with the Sales Team, Business Development Managers and other departments within the company.

Key Duties & Responsibilities

  1. Excellent customer service and account management of issues from beginning until full

resolution. Developing strong relationships and delivering a great experience for the

customer's journey on an ongoing basis

  1. Contribute to team's success by contributing to continuous improvement opportunities,

Demonstrating the company's values and sharing knowledge and best practice

  1. Liaise with both senior internal and external stakeholders to reach query resolution and provide

pro-active account/customer management

  1. Identify opportunities to minimise cost and maximise revenue where appropriate
  2. Keeping customer promises and offer a Value Added Service were appropriate

Skills, Qualifications, Experience

Excellent interpersonal skills

Previous account management desirable

Customer service essential

Problem solving abilities in customer service environment

Excellent communication skills - verbal, listening, written and tone

Numerate

PC literate

Team player


Application Form

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