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Details

Start date:
ASAP

Location:
England, Wiltshire, Swindon

Industry type:
Admin and Secretarial, Call Centre and Customer Service

Salary:
£11 - £12 per hour

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Customer Support Administrator

Job description

Customer Service Administrator

Our client based near central Swindon are looking for an excellent Customer Support Executive to join their team on a temporary basis.

Key Responsibilities and Accountabilities:

Work as part of the Customer Support Services Team to provide:

  • First line support to our customers via the telephone and through email 'help desk'
  • A first point of call for knowledge relating to the organisation's activities particularly competitions and networks
  • First Tier advice in engaging with Innovate UK (e.g. how do I ....) and key business information (e.g. competition end-date).
  • Track case history and support needs for telephone and email enquiries using the relevant tools and databases quickly and accurately
  • Liaise with or transfer query to internal teams & resolver groups where required
  • Act as the interface between the customer and internal teams where necessary
  • Liaise with Technologists and specialist staff to facilitate positive customer outcomes
  • Onsite support to our operations and strategy teams and remote support to our travelling technologists.
  • Keep abreast of new competitions and opportunities to ensure accurate up to date information for customers
  • Contribute to continual improvement processes within the team and the organisation to facilitate excellence in customer service
  • Work accurately and efficiently to ensure timely completion of customer queries
  • Work cooperatively within the Customer Support Services Team to ensure smooth workflows as directed by the Customer Services Manager
  • Where directed take responsibility for specific tasks relating to excellent customer service

Ad hoc project work as directed by the Customer Services Manager


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