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01793 514 441


Start date:

England, Wiltshire, Swindon

Industry type:
Call Centre and Customer Service

£0 - £0 per annum

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Customer Support Executive

Job description

Customer Support Executive

Competitive salary


Objective of the Position

Working closely with the Product Director and the Account Management team, the Customer Support Executive is responsible for delivering a high quality and proactive service to Estate Agency customers in support of this exciting and innovative digital sales progression and chain building product across the property market.


  • E-mail and telephone support, investigating and resolving customer queries; working where necessary with internal support teams and other colleagues
  • Taking end-to-end ownership over issues and managing customer expectations accordingly, appropriately escalating issues where required, providing education and ensuring issues are fully resolved in a timely manner.
  • Working closely with Account Managers to assist them where required in engaging new branches and users, with responsibility for customer registration & account preparation.
  • Support the Account Managers on occasional client visits & training webinars/calls
  • Proactively and constructively contributing ideas and challenging the team's processes where potential improvements have been identified.
  • Developing strong internal and external relationships, working collaboratively to achieve results and enhancing the reputation of tm.
  • Accurately recording and updating customer information across multiple internal systems and providing reporting on customer query types
  • Attending and actively contributing to meetings and projects that benefit the wider team, including system testing, process training and team meetings
  • Working with the Customer Support Manager to plan resource and report on KPIs.
  • Promote within Swindon Operations, ensuring teams are appropriately briefed and provide training for new team members

Personal Qualities and Attributes

  • An excellent understanding of the value of customer service to an organisation.
  • Excellent communication skills with an ability to work well with others at all levels and facilitate meetings.
  • Confident in delivering onsite and telephone training to customers, in support of the Account Management team
  • Able to work under pressure, manage time and prioritise own work and that of the team.
  • Ability to design, implement and control operational processes.
  • A good knowledge of the estate agency and conveyancing process is an advantage.
  • Solid IT skills including Excel, Word and ideally CRM databases.

Application Form


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