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01793 514 441

Details

Start date:
ASAP

Location:
England, Wiltshire, Swindon

Industry type:
Admin and Secretarial

Salary:
£12 - £12 per hour

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Data Support Assistant

Job description

Our client is looking for a Data Support Assistant who will work as part of a team, key tasks include:

  • Becoming proficient in relevant areas of the back office system to ensure resolution of queries in a timely manner
  • Liaising with other areas of the business where required to ensure queries are resolved
  • Tracking and recording queries and resolution through to completion
  • Dealing with property users by telephone to resolve queries, providing coaching where necessary
  • Performing a variety of housekeeping tasks on the system to ensure up to date
  • Monitoring Back Office Support mailbox
  • Answering queries received in the mailbox

Knowledge, skills and experienced needed:

  • Strong collaboration and team working skills to allow cohesive and efficient working within the Tills team, suppliers and across operations
  • Good communication and interpersonal skills, with the ability to interact with internal staff and back office system users at all levels
  • Excellent telephone manner, ability to interact by telephone at all levels
  • Proven record in customer service
  • Able to assimilate, record, analyse and interpret data in order to identify trends and exceptions
  • Strong attention to detail and commitment to task
  • Able to prioritise own workload
  • Good and proven written English language skills
  • Proven numerical skills
  • A creative and proactive approach to problem-solving , with an interest in application support
  • The ability to work under pressure and to deadlines
  • Good knowledge and use of Excel and Word


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What Our Clients Say

I wanted to say a massive thank you to Jo an the team. You ladies have been amazing. You are all so friendly and have helped me throughout the year. Y..."

From day one all of the team have been really approachable, friendly and professional a real joy to work with. Everything was in place when I start..."

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