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Start date:

England, Oxfordshire, Oxford

Industry type:

£32,000 - £32,000 per annum

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Fire Alarm Service Engineer

Job description

Fire Alarm Service Engineer

Salary £32,000 depending on experience.

Job Summary

To service, with limited commission and install, fire alarm and associated systems in line with the current regulations, liaising with the service department to ensure best practice and achieve first time fix KPI's. To complete and return all company documentation and certification to comply with the company's systems and procedures. To work as a team with colleagues and the senior engineer to build on the company's reputation in quality and customer service.

Principal Responsibilities

  • Carry out scheduled routine servicing in a timely, efficient and cost effective manner in line with the Company's quality standards.
  • Carry out all other necessary works required at customer premises in accordance with the Company's quality standards.
  • Give prompt and efficient attention to emergency call outs received during working hours including outside of working hours if duty engineer.
  • Support the rota schedule as required to maintain a reliable and responsive out of hours service for customers (currently 1 week in 8).
  • Effectively communicate with customers to ensure a good understanding of system and site status, particularly system defects that affect its correct function.
  • Ensure legible and timely completion of all company paperwork in line with Company requirements.
  • Be responsible for the management and security of own equipment stock in an efficient and economical manner by determining stock levels in relation to work activities and ordering stock items as and when appropriate.
  • Operate in accordance with the Company Handbook and all Company and customer's quality standards and health and safety requirements.
  • Pass on any potential leads for further business to the relevant Sales Engineer.
  • Discuss any suggestions for system/service improvement with the Senior Engineer.
  • Attend training sessions identified by the Company and identify and communicate to the Engineering Manager any personal training and development needs.


  • Able to work independently.
  • Able to plan, implement and complete service activities without assistance.
  • Able to operate all required test equipment
  • Demonstrates a logical approach to system fault diagnosis and rectification.
  • Deal with customers, end-users, construction personnel and in-house staff in a professional manner.
  • Verbal and written communication.

Technical knowledge:

  • Good understanding of BS5839 Pt:1
  • Ideally have knowledge of or completed Units 1,4,5,6 and 8 of BFPSA Training.
  • Understands the basic building service systems, e.g. air conditioning systems, with a view to interfacing with them.
  • Have an understanding of the causes and cures of fire alarm problems, including an ability to recommend changes to practices and processes that may cause false alarms as well as changes to the fire detection and alarm system.
  • Basic Electrical Safety training (ECA)
  • Manufacturers training ideally with experience of Notifier and Gent equipment in respect of servicing,
  • Manufacturers Training in all other equipment as required. This may include VESDA, Radio, Fire Suppression and will be decided by the Engineering manager based on regional needs.

Note: Specific product training will be arranged within the first 6 months of employment as necessary to meet requirements.

Knowledge / Standards:

  • BS5839 Pt1
  • BS6266 where required.
  • Knowledge of RRO

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