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Details

Start date:
ASAP

Required skills:
Customer, service, Customer, service's, call, centre

Location:
England, Wiltshire, Swindon

Industry type:
Call Centre and Customer Service, Retail, Financial Services

Additional benefits:
bonus + benefits

Required skills:
Customer, service, Customer, service's, call, centre

Salary:
£18,500 - £19,500 per annum

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Junior Account Manager

Job description

Customer Service Advisor

Permanent - £18,500 - £19.500

Full time -Monday - Friday Hours - 8-4, 9-5, 10-6

Our client is recruiting for motivated and personable individuals to work for a great company located in Swindon. The Customer Service Advisor will be responsible for customer support for a number of clients & company programmes.

You will be responsible for:

  • Investigating quires
  • Recording all customer queries
  • Support account managers
  • Utilising various in-house customer service applications
  • Problem solving any issues that may arise
  • Deliver on site training
  • Recording customer expressions of dissatisfaction and complaints.
  • Handling customer telephone enquiries
  • Handling customer email enquiriesLiaison with internal departments
  • Following procedures

Qualifications and Experience:

  • Customer services experience within an office environment
  • Proven record of delivering quality and high customer service.
  • Good knowledge of CRM systems and microsoft office
  • Excellent communication skills, both verbal & written.


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