Call our office on:

01793 514 441


Start date:

England, Wiltshire, Chippenham

Industry type:
Admin and Secretarial

£0 - £0 per annum

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Operations Administrator

Job description

Job Title:

Operations Administrator

Job Purpose:

Working alongside Customer Care and UK Repair as part of the Next Working Day Exchange (NWDE) Team to offer a complete administrative support service, ensuring all elements are dealt with accurately and in a timely manner.

Key Accountabilities:

  • Processing customer repair requests.
  • Producing internal and external reports.
  • Raising and issuing repair quotes.
  • Chasing overdue repair quotes.
  • Processing quote acceptances.
  • Raising jobs and ensuring the Repair Tracking System job status is accurate and relevant updates are captured.
  • Liaising with third party service providers from RMA raising, job chasing, raising Purchase Orders and arranging/organising shipments.
  • Assist with Customer Care/UK Repair duties.
  • Data entry.
  • Provide telephone support for Customer Care/UK Repair
  • Monitor quality and health and safety within processes.

Other Duties:

  • Continually improve the manner in which we use data to manage the business and ensure we have the required data to grow our business and improve our processes and quality.
  • Ensure that quality is driven into all processes.
  • Continually work to improve our customer and supplier relationships.
  • Prepare daily, weekly & monthly reports that enable management and our customers to review the business.
  • Handle all miscellaneous duties assigned.

Knowledge and Experience:

  • Proven hands on experience of administration showing knowledge and understanding of the customer service process, preferably in a service/customer care environment.
  • Proactive, self-accountable, assertive and self motivated with the ability to perform within tight time constraints, address root causes of issues, take the appropriate corrective actions and develop/improve administrative processes.
  • Understanding of the key drivers to increase customer satisfaction - both in terms of quality and on time delivery.
  • Ability to manage own time, organise workload and solve problems.
  • Excellent verbal and written communication skills, especially telephone manner and email writing ability.
  • Excellent team player with the ability to work independently under minimum supervision.
  • Ability to manage areas of responsibility to complete tasks on time while interfacing with other departments to ensure success.
  • Computer literate and a good working knowledge of Microsoft Office.
  • Excellent attention to detail.
  • Excellent organisational and time management skills.
  • Good interpersonal skills to form effective working relationships with people at all levels both with the customer and within Peak-Ryzex.
  • Ability to embrace change.
  • Flexible and able to readily accept appropriate responsibility.

Desired Skills:

  • Microsoft Office

Creativity and Innovation:

  • Ability to work to demanding delivery and pick-up deadlines and operate against Key Performance Indicators specific to the delivery and timely supply of service to our customers
  • Thorough understanding of the broader issues associated with effective supply chain management

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