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Details

Start date:
ASAP

Required skills:
Sales, customer, service, account, management,

Location:
England, Wiltshire, Malmesbury

Industry type:
Sales, Call Centre and Customer Service

Required skills:
Sales, customer, service, account, management,

Salary:
£16,500 - £18,500 per annum

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Sales Advisor ((retail staff please also apply)

Job description

Trainee Sales Consultant

Are you currently working in retail/customer service but looking to move into an office environment? Then we may have the perfect progression opportunity for you;

This is a fantastic role to start your career in the sales arena. This is a great opportunity to join a small enthusiastic team.

Due to the location you will need to drive.

£16,500 - £18,500 , Permanent and full time.

Role specific accountabilities

  • Undertake a range of administrative tasks which will require a relatively high degree of personal responsibility and judgement with little close supervision, although still subject to overall well-defined limits.
  • Take ownership for specific tasks as defined below:
    • Taking ownership of allocated sales leads, from initial contact through to implementation of new account, including:
      • Handling of initial enquiry.
      • Delivering product demonstrations.
      • Ongoing nurture of prospective customer.
      • Closing of sale at appropriate time, adhering to pre-defined strategies and processes.
      • Following pre-defined implementation procedures and working with Support team as required on customer setup process.
    • Ensuring activity is recorded on CRM at each point of contact.
    • Ensuring that call schedules (both pre-defined and arising from CRM contacts) are maintained.
    • Contributing towards implementation of the company's direct sales and cross selling strategies, in line with pre-defined objectives and departmental SLA, including:
      • Proactive contact where required with FleetCheck customers to educate them about areas of the software they are unaware of/not using to their benefit, and additional products/services.
      • Recognising potential sales opportunities from interactions with customers and own industry observations and escalating accordingly.
    • Collate and provide data to line manager for KPI reporting as defined.
    • Contribution to appropriate projects as required, to facilitate the continuous evolution and improvement of products.

General accountabilities

  • Act in a courteous, professional and ethical manner in all interactions with customers, suppliers and colleagues.
  • Take full ownership of customer queries and take the appropriate actions to ensure that the customer is satisfied with outcome/conclusion, including escalating queries to other colleagues/departments if necessary.
  • Advise line manager/management team on matters relating to workload and work progress.
  • Operate systems related to customer accounts including the recording of all customer activity on the internal customer relationship management (CRM) system.
  • Contribute positively to improvement initiatives.
  • Comply with values, service levels, policies and legislative requirements, including (but not limited to) H&S, equal opportunities and data security.
  • Where business requires change, and provided that capacity is available within time constraints, to undertake other responsibilities which are of a commensurate level outside of the terms of this role profile.

Additional information

  • The normal contractual working week is 37.5 hours; a standard day is 7.5 hours.
  • The work pattern is fixed hours of 9.00am to 5.00pm with 0.5 hour's lunch break.
  • The annual holiday entitlement based on the above working pattern is 24 days PA.


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