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01793 514 441


Start date:

England, Wiltshire, Corsham

Industry type:
Call Centre and Customer Service

£24,000 - £25,000 per annum

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Technical Fleet Controller

Job description

Technical Fleet Controller

Our client based in Corsham are looking for an experienced Vehicle Technician to join their organisation as a Technical Fleet Controller. As the successful candidate you will have a positive, assertive and confident communication style, the ability to demonstrate a positive approach and be committed to delivering customer solutions.

Key responsibilities and Accountabilities:

  • Effective management of the invoicing cycle across Operations to ensure business KPI's are met.
  • Managing requests for bookings and authority on behalf of our customers and within their specified guidelines, applying the expert knowledge to minimise cost and maximise vehicle up-time.
  • Effectively manage all vehicle off road incidents to ensure maximum uptime.
  • Liaison with manufacturers to ensure best outcome for customers; parts chasing, loss of use, FOC vehicles, warranty contributions, etc.
  • Compliance management for ancillary (& HGV) assets.
  • Point of contact for technical escalations, invoice disputes and additional processing (as required).
  • Managing daily task allocation across operating systems, planning prioritising and demonstrating effective time management to ensure all planned activities are executed.
  • Contribute to identification of potential improvements in processes or system enhancements that would improve our ability to deliver exceptional service.
  • Diary, task, activity and action point management in Outlook and the operating system.

Key Requirements:


  • Mechanical vehicle knowledge essential.
  • Must be adept in the use of a PC including use of email, electronic diary management and the internet.
  • Able to use Microsoft Office packages (Excel, Word and Outlook as a minimum) to an intermediate level essential.

Communication Skills

  • A positive, assertive and confident communication style
  • Succinct in communication delivery
  • Positive approach to dealing with customers.
  • Excellent questioning and listening skills with an ability to assimilate accurate information
  • Able to instantly build and maintain rapport with a range of people at all levels of seniority

Organisation, Planning & Decision Making

  • Demonstrates a proactive approach
  • Committed to delivering solutions
  • Able to multi task with accuracy

Task Management Skills

  • Adheres to company policy relative to electronic diary, task, project and action point management

Flexibility and Resilience

  • Can react with the appropriate sense of urgency to challenges when presented
  • Able to remain focussed and continue delivering to high standards when under pressure
  • Adopts a positive approach to feedback, ensuring areas for improvement are actively developed upon


  • Able to assess own performance to ensure development
  • Embraces challenging situations, looking to provide solutions

Personal Projection

  • Reliable, tenacious and professional
  • A positive, mature and confident manner
  • Inspires confidence by sharing knowledge and experience

Personal Situation

  • Able to work a minimum of 42 hours per week.
  • Able to commute to work reliably
  • Able to remain flexible with regard to holiday dates


  • Comprehensive training
  • 20 days annual holiday plus Bank Holidays
  • Pleasant, modern working environment

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