Customer Support Coordinator – £23 – £27k PA

 

We are currently seeking a motivated and dedicated Customer Support Coordinator to join our client in Swindon. As a Customer Support Coordinator, you will play a vital role in ensuring customers receive exceptional service and support. With excellent communication skills and a keen eye for detail, you will proactively handle queries, process sales orders, and maintain our customer database. If you are a positive and reliable individual with a focus on customer service, we want to hear from you!

 

Role Responsibilities:

– Proactively deal with all customer queries quickly, accurately, and professionally, ensuring they are kept up to date at all times.

– Answer inbound calls, providing assistance and resolving issues promptly.

– Process customer sales orders with a high degree of accuracy and speed, meeting daily targets and avoiding delays for other departments.

– Work closely with the warehouse and purchasing team to monitor order status.

– Check allocation of stock to customer orders, ensuring accuracy and timely delivery.

– Maintain clear communication with customers regarding any order or shipment discrepancies.

– Liaise with our factories as necessary, utilizing appropriate channels.

– Accurately maintain our customer database, ensuring all information is up to date.

– Perform general office administrative duties as required.

– Support and assist our customers and dealers both internally and externally.

Experience Skills:

– Excellent communication skills, both written and verbal.

– Ability to work well with people at all levels, fostering positive relationships.

– Reliable and committed, with a strong focus on delivering exceptional customer service.

– Ability to produce accurate work within defined timescales, demonstrating attention to detail.

– Professional and confident telephone manner.

– Empathetic and skilled problem solver, efficiently managing day-to-day queries and enquiries.

– IT competent with good knowledge of Microsoft 365, including Outlook, Excel, and Word as a minimum requirement.

– A Level or equivalent education background.

– Some office/call centre experience preferred, but full training will be provided.

Job Benefits:

– 25 days holiday per year.

– 35 hours per week, Monday to Friday.

– Company pension scheme.

– Free flu jabs.

– Death in Service coverage.

– On-site parking.

If you are a motivated individual with a passion for delivering exceptional customer support, we invite you to apply for this exciting opportunity.