Are you looking for an exciting opportunity in IT Support? Look no further! Our client are a leading independent firm of Chartered Accountants and Commercial Business Advisers with offices across the South West of England. A To support their continued growth, we are seeking a dynamic and driven IT Support Technician to join the small but bustling IT team. In this role, you will have the chance to provide technical assistance to employees across multiple office locations, gaining invaluable hands-on experience in diagnosing and troubleshooting IT-related issues. £25k PA 2 from home 3 in office 25 days holiday As an integral member of the team, you will have the opportunity to set up and maintain equipment, contribute to the overall efficiency of the IT operations, and collaborate with experienced professionals. This position is perfect for someone eager to kick-start their career in IT support and develop valuable skills in a real-world environment. Responsibilities:

• Collaborate with the IT Manager and external Support team to address help desk requests from employees through various communication channels.
• Under the guidance of experienced professionals, learn to diagnose, troubleshoot, and resolve hardware, software, and network-related issues.
• Participate in remote and on-site technical support activities, including hardware installations, updates, and configurations.
• Shadow seasoned IT professionals in the installation, configuration, and maintenance of computer systems, printers, peripherals, and other IT equipment.
• Contribute to user onboarding and offboarding processes, assisting with setting up user accounts, permissions, and access rights.
• Work with the IT team to implement established process improvements and best practices for IT support.
• Maintain accurate records of help desk requests, resolutions, and troubleshooting steps.
• Gradually enhance your ability to explain technical concepts by educating end-users about basic IT-related tasks and best practices.
• Assist in updating and maintaining the organization’s IT documentation, knowledge base, and FAQs.
• Contribute to various IT projects and initiatives under the guidance of experienced professionals.

The ideal candidate for this role is brimming with ambition, energy, and enthusiasm. You will possess a can-do attitude and a solution-focused mindset when it comes to problem-solving. Excellent customer service skills and effective communication with colleagues at all levels are crucial. You will need a clean driving license, as occasional travel to our offices in Wiltshire, Bath, and Somerset will be required